Help Center
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Help Center
English (US)
日本語
简体中文
Help Center
KOOV Help Center
User Guides
User Guides
Manage account
Create an account
Change account settings
Delete an account (Unsubscribe from the service)
Change email settings
Reset password
How to use the KOOV parts
How to install batteries to the battery box
Troubleshooting and fault finding
Finding faults for the electronic parts in Troubleshooting-mode
My Locomotive from the Robot Recipes won't run straight along the track or line
Operation check for DC motor
Operation check for servo motor
Operation check for LED
Operation check for buzzer
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How to use the blocks and accessories
How to check your robot when it doesn't move as indicated in the code
How to use the Block Remover
How to install KOOV app
How to install KOOV app in Windows
How to install KOOV app in macOS
How to install KOOV app in Windows10
How to install KOOV app in iPad
How to uninstall KOOV app in Windows7/Windows8.1/Windows10
How to uninstall KOOV app in macOS
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How to use KOOV app
About the KOOV app's home screen
Coding screen: "Connection Settings" function
Coding screen: "Auto-assign" function
Add Player
Edit Player
Delete Player
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Coordination between the Core and the KOOV app
How to recover the Core
Remove or reconnect Bluetooth devices (Windows 10/Windows 11)
Initial settings for Bluetooth connection in Windows 10
Update the KOOV Core
Check if the passcode has been set
Delete a passcode
See More
Other
Start the KOOV app by changing the WebGL operational mode
Start the KOOV app in Windows 8 compatibility mode
Contact
Contact customer service
Customer Service
Do you need more support? Please contact us here.
Call us at:
866 935 7669
*The customer service at Sony Electronics, Inc. will answer your questions.