Help Center

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Help Center

日本語 简体中文

Help Center

  1. KOOV Help Center
  2. User Guides

User Guides


Manage account
Create an account Change account settings Delete an account (Unsubscribe from the service) Change email settings Reset password
How to use the KOOV parts
How to install batteries to the battery box
Troubleshooting and fault finding
Finding faults for the electronic parts in Troubleshooting-mode How to check your robot when it doesn't move as indicated in the code My Locomotive from the Robot Recipes won't run straight along the track or line Operation check for DC motor Operation check for servo motor Operation check for LED See More
How to use the blocks and accessories
How to use the Block Remover
How to install KOOV app
How to install KOOV app in Windows How to install KOOV app in macOS How to install KOOV app in Windows7/Windows8.1 How to install KOOV app in Windows10 How to install KOOV app in iPad How to uninstall KOOV app in Windows7/Windows8.1/Windows10 See More
How to use KOOV app
Coding screen: "Connection Settings" function Coding screen: "Auto-assign" function Add Player Edit Player Delete Player Register purchase information See More
Coordination between the Core and the KOOV app
How to recover the Core Remove or reconnect Bluetooth devices (Windows 10) Initial settings for Bluetooth connection in Windows 10 Update the KOOV Core Check if the passcode has been set Delete a passcode See More
Other
Start the KOOV app by changing the WebGL operational mode Start the KOOV app in Windows 8 compatibility mode
Contact
Contact customer service

Customer Service

Do you need more support? Please contact us here.

Call us at: 866 935 7669

*The customer service at Sony Electronics, Inc. will answer your questions.
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