My robot will not move The IR photoreflector is not responsive The Core doesn't turn on The robot's buzzer does not emit sounds The robot's DC motor / servo motor doesn't work The robot's LED doesn't light up See More

I failed to connect with the Core Sending code takes an unusually long time An error seems to happen when I try to send code or migrate code from Test mode The app failed to update at startup time As I was about to start launching the KOOV app, a WebGL error dialog popped up, and nothing else has happened since It seems that my device has recognized the Core using Bluetooth, yet when trying to send code or run the Test mode, it fails and an error dialog appears

I found white plastic parts that do not appear in the list of contents I found rubber parts that do not appear in the list of contents

Some parts of the product I just purchased are missing/broken

I broke the Core. Is it possible to repair it? I bent the connecting joints of blocks/parts I broke building blocks / a motor / a sensor / a cable How long does the guarantee last?

An error dialog appears upon installation on Windows An error dialog appears upon installing the device driver in Windows 7/8.1 An error dialog appears upon launching the app in a Windows operating environment