The KOOV app has been set up to check for and automatically update to the newest version at launch time. If the update fails, please try the following. For people using Windows, please refer yourself to these instructions:

1. Verify that your internet connection is working.

2. Referring yourself to these instructions, please try and update the app manually.

If despite this, the problem has not been fixed, your software may have a problem.

Please note what error code you are receiving, and enquire at customer service at the phone number at the bottom of this page.