Help Center

日本語 简体中文

Help Center

日本語 简体中文

Help Center

  1. KOOV Help Center
  2. In Case of Trouble
  3. Troubles regarding the app including connection with the Core

Troubles regarding the app including connection with the Core

The Core fails to connect with Bluetooth® The Learning Course, Robot Recipes, or Free Production does not finish loading for over an hour I failed to connect with the Core Sending code takes an unusually long time An error seems to happen when I try to send code or migrate code from Test mode The app failed to update at startup time As I was about to start launching the KOOV app, a WebGL error dialog popped up, and nothing else has happened since It seems that my device has recognized the Core using Bluetooth, yet when trying to send code or run the Test mode, it fails and an error dialog appears

Customer Service

Do you need more support? Please contact us here.

Call us at: 866 935 7669

*The customer service at Sony Electronics, Inc. will answer your questions.
  • Privacy
  • Terms and Conditions
  • About Our Company

©2017 Sony Global Education, Inc.

KOOV top