1. If you are having trouble connecting the Core and the device on which you use the KOOV app, please try the following:

[Connecting with USB]
Disconnect the USB port on your device, and try connecting it again after relaunching the app. If you have never managed to connect using USB, there is a possibility that your device has not been recognized. In that case, please try and follow these instructions.

[Connecting using Bluetooth]
Launch the process of connecting Bluetooth referring yourself to these instructions. If the connection is not successful, delete the registration of the Core from the Bluetooth settings on your device, and try connecting it again. Instructions can be found here.

2. Starting up and updating the Core in the Troubleshooting-Mode
If the problem has not been fixed after going through the above processes, connect the Core to the battery box, then check the behavior of the STATUS LED when the Core is turned ON.

  - If the light of the STATUS LED continues to be ON
Please update the Core while the Core is in the Troubleshooting-Mode.
If the update fails, please try several times to see if the update is possible.

  - If the light of the STATUS LED be in blue for a moment then be OFF
Please enquire at customer service at the phone number at the bottom of this page.

If despite all of the above, the problem has not been fixed, your software may have a problem.
Please note what error code you are receiving, and enquire at customer service at the bottom of this page.