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  1. KOOV Help Center
  2. In Case of Trouble
  3. Troubles regarding the app including connection with the Core

Sending code takes an unusually long time


Please check the usual time it takes for code to be sent depending on your device and the type of connection, by clicking here. If the transfer has been launched for more than a few minutes and still hasn't been completed, there has been an error.

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  • Troubles regarding the app including connection with the Core
    • The Core fails to connect with Bluetooth®
    • The Learning Course, Robot Recipes, or Free Production does not finish loading for over an hour
    • I failed to connect with the Core
    • Sending code takes an unusually long time
    • An error seems to happen when I try to send code or migrate code from Test mode
    • The app failed to update at startup time
    • As I was about to start launching the KOOV app, a WebGL error dialog popped up, and nothing else has happened since
    • It seems that my device has recognized the Core using Bluetooth, yet when trying to send code or run the Test mode, it fails and an error dialog appears

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  • It seems that my device has recognized the Core using Bluetooth, yet when trying to send code or run the Test mode, it fails and an error dialog appears
  • I failed to connect with the Core
  • Can I save my progress on an unfinished project?
Troubles regarding the app including connection with the Core

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