Check if KOOV Core is being recognized as device (Windows)

  1. Check that the Core is connected with a USB cable to your device.
  2. Select "Control Panel" from "Start".
    *Please note that below is a sample screen of Windows7. This may differ from the screen of Windows8 and 10.
  3. Select "Hadrware and sound"
  4. Select "Device Manager"
  5. Check that "KOOV Core" is listed inside "Port (COM & LPT)". (If you are using Windows10, it will show as "USB serial device".
  6. If you can't find "KOOV Core" and there is an "Unknown device" in "Other device", your KOOC Core is not recognized correctly by your device.
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